FAQ
The plain answers, before you ever get on a call.
Grouped by the chair you sit in, because a principal broker and a first-time buyer are never asking the same thing. Pick yours, or read straight through.
General
What Ratifyly is, and what it is not.
Start here if you have never seen it. The category and who built it, what happens to your paperwork once you send it, which states are covered, and what it costs to get in.
See how it worksWhat is an “AI transaction coordinator”? Is that a real thing?
It’s the mechanical work of transaction coordination done by software. A TC opens the file, logs the dates, chases the deadlines, and keeps everyone updated. With Ratifyly you email in the contract the same way you’d send it to a TC, and Ezra does that same work: he reads the contract, builds the deal, tracks every date, chases what has not come back, and keeps each party updated. A human approves what counts. So one coordinator can carry more files, and an agent without a TC still gets full coverage. It’s a new category, so it’s normal not to have heard the term. The plain version: forward the paperwork, get back a fully tracked, fully audited deal.
Does the AI train on my contracts? Is my data secure?
No. Contracts are read by Anthropic’s Claude models through their commercial API, which under Anthropic’s terms does not use API data to train models. Your paperwork is processed, not harvested. Data is encrypted in transit and at rest, every account is walled off at the data layer, and Ratifyly deliberately takes in the least data the product needs (no SSNs, credit reports, or bank-account numbers). Full detail is on the Security page, and a written Security Overview is available at hello@ratifyly.com.
For brokerages
Whose rulebook it runs, and who clears the findings.
The questions a principal broker asks before moving a book of business. What the audit actually reads, whose rules it runs it against, what your agents have to change, and what is still on the shelf five years after a file closes.
What a brokerage getsHow is this different from the compliance checklist software we already use?
Checklist tools confirm that a document was uploaded. Ezra reads what’s inside it (signatures, dates, amounts, contingency deadlines) and cross-checks it against the rest of the file, running your rulebook against every page of every version. It’s the difference between confirming the disclosure exists and confirming it was signed, dated correctly, and matches the contract.
Does the AI approve or reject files on its own?
Not the compliance call, no. Ezra reads every page, surfaces findings by severity with the source one click away, and drafts the disposition, but a human on your team clears each finding. Plenty of the rest he does handle himself: the routine chases, the reminders, the coordinating around a date. What stops at a person is what carries consequence: money, anything binding, anything reaching a cooperating agent or the other side, and the determinations you answer for. A human approves what counts. Nothing that carries consequence ships on the AI’s word alone. The audit trail records who cleared what and when, so you keep the receipts. Broker review becomes minutes of clearing findings instead of an afternoon of page-turning, without handing judgment to a machine.
Do my agents have to adopt new software or change how they work?
No. Agents email the paperwork to the deal address. That’s the whole workflow, and it works from their phone’s inbox. Ezra builds the deal, tracks the deadlines, and sends the reminders by email, and by text once your brokerage switches texting on. When a document is missing he asks the agent for it himself, with the reason attached, and escalates it back to you if it does not come. The workspace (and a native mobile app on the way) is there when they want it, but they never have to log in for the compliance side to work.
Can we keep our own forms library, e-signature tool, and rulebook?
Yes. Whatever produced the PDF, whether your forms platform or your e-signature tool, Ezra reads it, so there’s nothing to rip out. And every compliance rule is yours: turn a rule off, tighten another, or add your own. The rulebook Ezra audits against is the one you configure.
For teams
Your bench, your book, and the license above it.
A business inside a business, which is the whole reason these questions are their own group. What rolls up to you, what stays with the brokerage, and what your agents have to do differently, which is nothing.
What a team lead getsDo my agents have to work any differently?
No. They forward contracts and run their deals exactly the way they would solo: email-first, no login required. Their work simply also rolls up to you, so you get the visibility without adding a step to their day.
For agents
What changes on Monday, and what does not.
The short version is that your inbox is still the workflow. These cover the switch itself, the tools you keep, what happens when your brokerage is not on it yet, and what your clients get to watch.
What an agent getsDo I have to learn new software or change how I work?
No. Ratifyly works like an assistant, not an app. Forward the contract, the amendment, the inspection report the same way you’d send them to a TC, and reply to Ratifyly like you’d reply to your assistant. The cockpit is there when you want the full picture, but the inbox is enough. You never have to log in to keep a deal moving.
Do I have to switch my CRM, e-signature, or forms?
No. Ratifyly doesn’t replace your CRM or your e-signature tool; it handles the transaction-coordination and deadline side. Whatever produced the PDF, Ezra reads it, so Ratifyly slots in alongside the tools you already use rather than asking you to move off them.
What do my clients see, and does it make me look good?
You invite your buyer or seller and they get their own portal: every front of the transaction at once, the contract and inspection, the loan, the title work, and closing day, each with its own count of what’s done and, where there is one, the name of the company holding it. It updates the moment the paperwork changes. They stop texting you “any updates?” because they can watch it move, and you can see when they’ve looked. It’s something no other agent in the deal can show.
For buyers & sellers
What you get to see, and what stays yours.
You did not pick this software, your agent did. These answer what it shows you, what to do before you send money, how your information is handled, and where your paperwork lives once the deal is done.
What a buyer or seller seesWhat will I actually be able to see?
Every front of your deal at once rather than one after another: the contract and inspection, your loan, the title work, and closing day. Each one shows how many of its own steps are done, names the company holding it where there is one, and says when the next thing is due, or says plainly that it isn’t on the calendar yet. There’s also a card for what can still change, listing the windows still open on the deal and the date each one closes. It’s the first place a buyer or seller can watch the whole deal in one view instead of piecing it together from texts.
Do I keep access after my closing?
Yes. Your portal and your documents stay put after closing; you keep access rather than losing the record the day the deal is done. It stays a place you can go back to for the paperwork from your transaction.
Is it safe to pay my earnest-money deposit through Ratifyly?
Your earnest money deposit goes to the party named in your contract, usually the closing office or a brokerage escrow account, by whatever method they accept: check, electronic transfer, or wire. Before you send anything, open your transaction and confirm the amount and the destination there. The same details are in plain sight for you, your agent, and the closing office, so everyone is checking one version of the truth. If a payment request arrives by email or text and it does not match what you see in the transaction, stop and call your agent first. Ezra never sends wire instructions and never confirms anyone else’s. Wires get verified by phone, every time, at a number you already had.
Is my personal and financial information safe?
Yes. Ratifyly deliberately collects the least data it needs (no Social Security numbers, credit reports, or bank-account numbers) and the AI that reads the paperwork does not train on your data. Everything is encrypted in transit and at rest, and your view is walled off from other people’s deals. You can read the full approach on the Security page.
These answers track what ships today. Where something is rolling out rather than live, the answer says so, and where a channel gets switched on brokerage by brokerage, it says that too.
Still have a question?
Send it over, or send us a recent transaction file and we'll show you exactly what Ratifyly makes of it.